Beverly Flaxington is a practice management consultant. She answers questions from advisors facing human resource issues. To submit yours, email us here.

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Dear Bev,

I recently joined an advisory firm I had researched and learned about before accepting its offer. I have a deep background as an advisor, team leader and in sales. I felt this firm offered me the chance to utilize my experience and knowledge and become engaged quickly. The people are great. The firm is top-notch.

But I can’t get my supervisor to acknowledge I can add value, even though I’ve only been here for three weeks. Every time I ask to take something on, follow up with a client to provide information, or generally contribute an idea she literally shoots me down on it. She doesn’t quite say I have not earned the right to speak or be involved but that is how I take it on.

I’ve reminded her of my past experience and her reply is “That was when and then and this is now – we’re different from what you have done in the past.” I have also showed her the job description I was hired in to do. It is mostly a support role providing backbone to five of the senior advisors who could be (should be) leveraging me more.

The firm doesn’t pay people in my role commissions – my only bonus would be from meeting my management-by-objectives (MBOs), so it isn’t like I am upstaging or reducing the compensation of team members if I helped with a client situation. The supervisor ultimately decides whether I have met my objectives.

I am starting to feel I made a mistake in coming here. I don’t know what else to do to help her see I am competent and interested in contributing.